Frequently Asked Question

In August 2021, we announced that we are disabling legacy authentication on our mail servers and you should check your settings. This change does not mean you need to change your IMAP/SMTP server, only that you review the authentication method used.

Our standard and premium mailboxes can be loaded onto your device or through your mail client either with a POP3 connection or an IMAP connection.

By using an IMAP connection, you can have multiple clients simultaneously connected to the same mailbox. For example, you can have email on your phone, your tablet, and your computer, and when you delete a message from your phone, it will also be deleted on your other devices, for this reason we recommend using IMAP over POP3.

The way your device or mail client is designed may be different than how other programs or devices work, with different names for the same steps.

Your device or program should have detailed information on how to add and set up mailboxes onto the system, but there are general pieces of information you need to complete the process.


When selecting the account type, select IMAP .
Your User Name is your full email address .
Your Password is your mailbox password .

If you use IMAP:

User Name: your email
Password: email password

Outgoing Mail Server: Please contact technical support
Outgoing Mail Server Port: 465
Outgoing Mail Server SSL: SSL/TLS
Outgoing Authentication Type: Password

Incoming Mail Server: Please contact technical support
Incoming Mail Server Port: 993
Incoming Mail Server SSL: SSL/TLS
Incoming Authentication Type: Password

If you use POP:

User Name: your email
Password: email password

Outgoing POP3 Server: Please contact technical support
Outgoing POP3 Server Port: 465
Outgoing POP3 SSL: SSL/TLS
Outgoing POP3 Authentication Type: Password

Incoming POP3 Server: Please contact technical support
Incoming POP3 Server Port: 995
Incoming POP3 SSL: SSL/TLS
Incoming POP3 Authentication Type: Password